FAQs
Frequently Asked Questions

Organic & Sustainable

  • What is Sustainable Furniture?
    Sustainable Furniture encompasses a wide range of items, including re-purposed or reclaimed furniture as well as new furniture that is built using environmentally friendly resources and practices. Each may incorporate salvaged materials, wood harvested from sustainably managed forests, formaldehyde-free wood composites (such as plywood) and low VOC finishes and foams.
  • Why should I worry about what makes up the furniture I bring into my home?
    The worst pollutants found in homes today are brominated flame retardants (PBDEs) which infiltrate our indoor environment as dust filtering out of our furniture (and certain other household items), and volatile organic compounds (VOCs) which “off-gas” harmful chemicals into the air from formaldehyde-based glues used in plywoods and wood composites as well as in many textile and wood surface finishes. PBDEs — similar to PCBs and dioxins, two of the most toxic classes of chemicals — are in use today largely as a result of the California Furniture Flammability Standard (TB-117), which indicates the use of flame retardants in upholstered furniture and baby items, resulting in widespread use of materials treated with these inexpensive chemicals.
  • What is Organic Furniture and how is it different from Sustainable Furniture?
    There are many interpretations of the definition of Organic Furniture today. The term is often used (as it is with our Living Home Furniture line) to describe furniture that contains organic and sustainable materials and processes. Some of the natural fibers used in “organic” upholstery, such as jute, hemp and wool, may not be ‘certified’ organic (in some cases because there is no certification option for them), but they have a relatively low impact on the environment in terms of chemical use to grow and process them.
  • What is Organic or Sustainable Certification?
    There are a growing number of independent organizations that offer certification programs for various industries, for which furniture occupies a growing concern. Smaller furniture artisans and manufacturers often  find the expense of the process prohibitive, but the options are improving.
  • What kind of questions should I ask when purchasing furniture for my home or office?
    Does it contain formaldehyde (often found in particle board or plywood)? Where is it made (in the USA or imported)? Does the company employ sustainable and socially beneficial business practices (local resources, working conditions, equality for genders)?

Reclaimed

  • What is Reclaimed Furniture?
    Our Reclaimed Furniture comes from various sources. We often pick up pieces that have torn upholstery but a solid wood frame which has excellent potential for rehabilitation. Some items have simply outgrown or do not fit the current owner’s tastes. Still others are brought to us for restyling, which may be accomplished through extensive frame modifications or by minor upholstery adjustments such as slimming down the arm padding for a cleaner, more modern appearance. Our goal is to offer a wide range of options to our customers which will ultimately reduce waste and keep the “good stuff” out of the landfills.

Custom

  • Why Custom Furniture?
    The Custom Furniture option is perfect for a built-in item needed to fit a particular space, or for those who have a style in mind that they have not been able to find on the market.

Shipping & Installation

  • What is important to know about shipping furniture?
    We carefully inspect each piece of furniture before wrapping it in a protective covering and packaging it. Ninety-five percent of our shipments arrive in perfect condition and on time. In case of the rare shipping problem, please be aware LIVING HOME FURNITURE IS NOT RESPONSIBLE FOR DAMAGES WHICH OCCUR DURING SHIPPING. We do insure items with the shipper/carrier. Please, INSPECT PACKAGE/CRATE CAREFULLY for any dents, tears, crushed corners or any noticeable damage before signing off on the delivery. If there is damage, the driver should note it on the Shipping Bill and sign and date it, too. Usually, a driver won’t let the customer open the container until the shipping bill is signed, so it is very important that the carton/crate is inspected carefully and that the driver notes any damage and signs and dates the note on the Shipping Bill.
    All items will be shipped by a shipper/carrier chosen by Living Home Furniture. We will consider customer recommendations. Items are usually considered property of the purchaser at the point of shipment. All claims for damages must be filed BY THE PURCHASER with the shipper/carrier as soon as possible. Living Home Furniture will assist with claims as needed and as expediently as possible. We want to help a purchaser get compensation/remedy for damages/issues that arise in the delivery of one of our products. A shipper/carrier price usually includes only curbside or front door drop off depending on the shipper/carrier and destination property. If you would like the shipment to be brought into your home/office and/or unpacked, additional arrangements must be made.
    In order to charge our customers as little as possible for shipping, we do one of two things for orders placed online. (1) We list shipping as $0.00 and ask a customer to contact us so that we can select the best shipping option for that item for that customer. We determine the cost and arrange for payment at that time. OR (2) We charge a highest cost estimate at the time of purchase. Then, we work with a customer to find the least expensive of proven reliable shipping methods and refund the difference between estimated and actual shipping costs upon shipment. We provide customers copies of shipper/carrier invoices as well as a list of our packaging and delivery-to-carrier costs.
  • Does Living Home Furniture Deliver?
    If the client’s delivery location is within 100 miles of our workshop, the client may make arrangements to pick up the furniture in Livingston or Bozeman, Montana, or to have Living Home Furniture make the delivery. The delivery cost will vary due to distance, location, and size of furniture.
  • What about custom and built-in pieces?
    Built-in custom pieces will more than likely be delivered and installed by Living Home Furniture. Since Living Home Furniture does not always see the location prior to delivery, it is the customer’s responsibility to make sure the furniture will fit into the building and installation space and that proper access is given for the delivery location on the date delivery/installation is scheduled. Living Home Furniture will not be responsible for moving other furnishings, construction equipment, etc. to make the delivery.

Refunds & Exchanges

  • What about returns and exchanges?
    All Living Home Furniture sales are final. We do not offer returns, refunds or exchanges.
    Items from our Living Home Furniture™ line and Custom Furniture pieces are inspected by us upon shipment, delivery or installation. For these original pieces made in our workshop, we guarantee no defect or damage due to craftsmanship for one year from our inspection. We will repair any such defect or damage on site or in our shop at our discretion.
    Our Reclaimed Furniture pieces and Upholstery pieces are vintage and/or previously owned. We consider some pieces “aged to perfection” which means imperfections may exist. These imperfections are part of the aesthetic of our furniture, and we offer no refunds, returns or exchanges based on any imperfection. Please inquire about a piece if you feel you need more information about its look and/or condition before making a purchase. Our pieces are sturdy and ready to use, unless otherwise noted on “rescued” items.

Payments

  • What payment methods does Living Home Furniture accept?
    Living Home Furniture prefers payment by personal check or via Paypal. Credit card payments may be arranged through Paypal. Living Home Furniture does not accept certified checks.
    Living Home Furniture will not ship an item paid for by personal check until the check clears, usually ten days after it is deposited to our account. The customer will receive notification from us via email on the day the the check is received, and again on the day their order is shipped. Detailed & timely communication is our practice in every transaction.

Privacy Policy

  • We respect your privacy, and maintaining your trust and confidence is very important to us.
  • We do not share any of your information with third parties. We do not disclose personal information about our clients or former clients to anyone.
  • We collect only information that is provided by you. We may collect information in:
    • conversations and phone calls with you,
    • letters or e-mails from you,
    • online forms and comments submitted by you,
    • your business website, public online business listings and public directory assistance.
  • We also maintain reasonable physical and electronic safeguards to guard your personal information from unauthorized access.
  • We value working with you and are committed to protecting your privacy. Please contact us if you have any questions.